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Terms & Conditions

Terms & Conditions are as following
Read the terms and conditions carefully. If there are any complaints or queries, then the related details can be seen in this section. "For bookings made prior to 05th Dec 2018, visit here to view effective terms. "


  1. 'The company' will mean as the most secure and reliable source.
  2. 'Vehicle' will be meant as the vehicle taken and parked in the secure parking area.
  3. The chauffeurs of Best Meet and Greet Parking Luton are hired to meet with the customers and park their vehicles in the compound.
  4. Neither do we share the customer and information with any third party, nor do we save the credit card details.
  5. If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms are severable
  6. Website reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking


  1. Best Meet and Greet Luton works with independent meet and greet parking operators to provide excellent airport parking offers on Luton Airport.
  2. Best Meet and Greet Luton acts as a booking agent and therefore responsibility and liability for all vehicles lie with the parking service provider. Please refer to service provider's full terms at bottom of the page.
  3. Best Meet and Greet Luton aims to facilitate hassle free airport parking experience for its customers. We have set out everything you need to know below and on our website , so there are no surprises and you can understand service(s) been offered before purchasing.
  4. By using our website and when you make a booking, you accept these terms and conditions in full accordingly.
  5. These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website.
  6. If you have any queries or need to get in touch for any reason prior to purchasing, email us at and we will get back to you. You can also call us from 09:00 - 17:30 Mon-Fri excluding bank holidays

Bookings and Services

  1. When you make a booking, you are deemed to have also read and accepted the relevant Service Provider's Terms and Conditions. Although Best Meet and Greet Luton assists you in making a booking, your service delivery contract will be with service provider. As such you will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the service provider.
  2. A customer's booking is deemed to be complete once a confirmation email has been sent. If for any reason your booking confirmation has not been received you must contact us immediately to avoid any no show / cancellation charges
  3. The Parking Period is deemed to have started when the customer hands over the vehicle keys to the representative.
  4. The Parking Period is deemed to have ended when the vehicle keys are returned to the customer by the representative.
  5. All bookings are subject to availability. Best Meet and Greet Luton reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place and Best Meet and Greet Luton may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances, a refund will be given but Best Meet and Greet Luton accepts no liability for any consequential loss or losses arising.
  6. The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised company Holiday Airport Parking Ltd. Any claims for damages to a customer's vehicle or for any deficiencies in the service provided must be made to Holiday Airport Parking Ltd
  7. Service Providers don’t normally allow use of Dash Cam or Trackers while vehicle is in their care due to insurance and security purposes. If your vehicle is fitted with such device then you must check with Service Provider before making a booking. Failure to alert service provider may result in service provider refusing service or switching these devices off.
  8. Service Providers may have multiple compounds. Service provider may move vehicles to their different compounds for their operational and security purposes especially during busy period.

Payments and Cancellations

  1. If a customer wishes to cancel or amend a booking, Best Meet and Greet Luton must be notified in writing by email.
  2. A customer may cancel or amend a booking up to 48 hours before the commencement of the service (booking start date and time). A full refund of the parking fee (less £15.00 administration costs) will be made.
  3. If a customer cancels a booking within 48 hours of the commencement of service, no parking fee will be refunded.
  4. Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.
  5. Bookings made within 48 hours of drop off date will not be eligible for a refund.
  6. Cancellation Cover does not apply for bookings made within 48 hours drop off date.
  7. Customers wishing to curtail the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked. No refund will be given.
  8. If Best Meet and Greet Luton receives no notification of a cancellation prior to the commencement of the service booked and subsequently the customer does not show up, the customer will be liable for the full fee of the whole service booked.
  9. Increased stays will be charged an administration fee of £15 then £10.00 per day, payable on return.
  10. Airport exit fee is not included in the price. All customers will be required to pay an access fee of £4 on their return.
  11. Best Meet and Greet Luton acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service.

Best Meet and Greet Liabilities

  1. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
  2. Best Meet and Greet Luton are acting solely as booking agents for the service provider and is only liable to the customer for their losses arising directly from its own negligence in processing the booking.Company accepts no liability for any consequential loss or losses arising, including, but not exclusively, any loss of profit, additional costs, enjoyment, revenue or earnings. Customers should ensure they have adequate travel insurance in place to cover such losses.
  3. The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised company Holiday Airport Parking Ltd. Any claims for damages to a customer's vehicle or for any deficiencies in the service provided must be made to Holiday Airport Parking Ltd.
  4. Best Meet and Greet Luton are not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
  5. Best Meet and Greet Luton offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
  6. The total liability for Best Meet and Greet Luton to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client′s booking including both parking and booking fees paid to Best Meet and Greet Luton as per the contract.
  7. For more detail about the Holiday Airport Parking Ltd, please visit Terms and Conditions.
  8. We aim to tell customers as much about available offers as possible before customers make a booking. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If we becomes aware of anything that's not completely accurate in its information, we will rectify information as soon as possible.

Complaints Process

  1. As a booking agent for the service provider the Best Meet And Greet Luton is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Best Meet And Greet Luton staff does not pick up, store and deliver customer vehicles. Any claims by the customer in respect of the delivery of the car parking services must be made against the service provider and subject to its terms and conditions.
  2. Any complaints in relation to the quality of the car parking service provided should be made in writing to Service Providers as soon as possible with a copy sent to Best Meet And Greet Luton. Complaints should be raised with as much detail as possible including paperwork and photographs.
  3. Any complaints in relation to booking process should be sent to Best Meet And Greet Luton via


Read terms and conditions carefully. In case of any complaints or queries, details have been in these terms and conditions.


  1. The organization shall mean Holiday Airport Parking Ltd.
  2. `Vehicle` will mean the Vehicle which is collected by Holiday Airport Parking Ltd.
  3. The Holiday Airport Parking Ltd driver is recruited to meet Customers and take their cars to and from the airport and Car Park.
  4. We do not save credit card information nor do we share customer information with any third party.

The company`s Liability

  1. The Company can accept the liability in terms of any loss, theft or damage to the passenger`s Vehicle, or its contents, that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss, or damage, is reported before the Vehicle is driven away from the airport.
  2. We are only responsible of our genuine faults.
  3. We can move vehicles to a secured parking site we choose within the areas.
  4. The Company will not accept the liability of any damage to Vehicles or other property arising from acts of nature at the Car Parks` open-air surface operations. Nor will the Company accept responsibility for damaged windscreens or other glass.
  5. The Company does not accept responsibility for any mechanical or electrical failure to Vehicles whilst in its custody. Nor will the Company accept responsibility for damaged or punctured tyres, only where the same is proved to be caused by their negligence.
  6. The Company does not accept responsibility for any damage or loss to the Vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturer`s required standards, however caused.
  7. If you park longer than the period you have booked for, we will charge you the full daily price that applies at the time. But we will consider your vehicle to have been abandoned if you do not claim it at the end of your booking period. We may then make arrangements for disposal to cover our cost. As a last resort this may mean selling your vehicle.
  8. The Company cannot be held responsible if the Customer loses their return instructions or informs a third party of their password, and this is presented to the Company by a third party who uses it to fraudulently take delivery of the Vehicle.
  9. The Customer accepts that Vehicles are left with the Company entirely at the owner`s risk whilst stored in the secure parking facility.

Vehicle Security and contents

  1. Remove all your belongings from the vehicle, in case you intend to leave variables in the car inform the driver who will fill a form with you and issue a receipt.

Time of drop off/ pick up

  1. Customers are advised to allow sufficient journey time to arrive at Luton Airport at the meeting time. The Customer must ensure they contact Holiday Airport Parking Ltd and advise the Company upon arrival on telephone numbers provided at the time of booking. A minimum of 10 minutes' notice is required for your car to be delivered.
  2. Holiday Airport Parking Ltd cannot be held responsible for any costs or inconvenience incurred when not following the instructions provided by the Company.
  3. If for any reason the Customer misses their outbound flight they must contact Holiday Airport Parking Ltd immediately. At certain times the Company may not have drivers on shift and so will return the Vehicle as soon as is practically possible.
  4. If the Customer`s return flight is delayed, cancelled or altered in any way they must inform us.
  5. No responsibility is accepted for costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the facilities of Holiday Airport Parking Ltd is limited. On these occasions the Company might charge an additional fee for car delivery.
  6. Customers must inform Holiday Airport Parking in case the flight is delayed or coming earlier than expected otherwise a penalty of £10 will incur.

Courtesy to company staff

  1. Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or subject Company staff to verbal or physical aggression.

Booking, Confirmations, Amendments, Prices and Cancellations

  1. All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
  2. A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The Customer`s password must be retained as identification of the right to drive away the Vehicle on return, since in the absence of acceptable identification, the Company reserves the right not to release the Vehicle.
  3. Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customer`s responsibility to ensure the correct E-mail address has been given. It is the Customer`s responsibility to ensure this email is received. Should you fail to receive the said E-Mail you must contact the Company within 24 hours. Credit/debit card transactions will only be processed once the email confirmation has been sent.
  4. Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
  5. A booking may be cancelled at any time by the customer after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charges that will be applied. If the booking fee was paid by credit card / debit card, the booking fee of £2.00 will not be refunded.
  6. If a booking was made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 50% of the value of the booking will be lost and retained by the Company, if cancelled within 24hrs, customer will refunded full amount minus £10 administration fee.

Complaints Procedure

  1. It is the Customer`s responsibility to check the Vehicle for damage upon return. Claims cannot be considered once the Vehicle has been returned to the Customer and the Company's representative has left the return location. Should the Vehicle suffer damage whilst in the care of Holiday Airport Parking Ltd, or should any possessions be missing from the Vehicle whilst it is in Holiday Airport Parking Ltd care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received.
  2. No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from the collection of the Vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to satisfy themselves that the subject matter of their claim falls within the Company`s area of responsibility. Failure to comply with the above procedure may prejudice the Customer's position and it should be noted that our Report Form makes no representations as to the Company`s liability.

Moving and Relocation of Vehicles

  1. The Customer must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate valid for the duration of the booking if applicable. The Company reserves the right to move the Vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm and immobiliser codes to the Vehicle must therefore be left in the Vehicle at the time of handing it over to Holiday Airport Parking Ltd driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the Vehicle on to the public highway. The Holiday Airport Parking Ltd drivers are fully insured by the Company for this purpose. The Vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 10 miles. On occasion the Vehicle may be moved to a different compound when operationally necessary.
  2. The Vehicle will be checked for damage upon arrival, the Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage. If the weather conditions, bad light, dirty Vehicle etc. prevent a full body inspection, then Holiday Airport Parking Ltd accept no liability for this car. The Customer must notify the Company's driver of any special driving attachments or car features such as disabled driver controls, key codes, immobilizer, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver`s lack of familiarity with them.

Liens & Agency

  1. Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
  2. Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks do it on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.


  1. Holiday Airport Parking can only recompense the customers against a serious breach of contract has occurred e.g a customer has been waiting for more than 1 hour after the first contact with the office. In that case the company is happy to refund the full meet and greet charges but not parking fee.